Refund policy
At Vibleskin, we want you to be satisfied with your purchase. Due to the hygienic nature of skincare products, refunds and exchanges are accepted only for eligible products in their original condition.
Eligibility
You may request a refund or exchange within 7 days of delivery if:
- The product is unopened, unused, and sealed.
- The original packaging, label, and seal are intact.
- The product is returned in its original condition.
- You provide your order number and reason for the request.
Opened or Used Products
For hygiene and safety reasons, opened, tested, or used skincare products cannot be returned, exchanged, or refunded.
If you experience any irritation or concern after using a product, stop using it and contact Vibleskin support for assistance.
Damaged, Leaked, or Incorrect Products
If your order arrives damaged, leaked, defective, or contains the wrong product, contact us within 7 days of delivery. After verification, we may offer a replacement or refund.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photos or videos, if applicable
How to Request a Refund or Exchange
Contact Vibleskin Customer Support through [your support email or contact form]. Do not send the product back before receiving confirmation from our support team.
Important Information
- Refunds are issued only after the request is approved and the product is verified.
- Delivery or return charges may apply for change-of-mind requests.
- Original delivery charges may not be refundable unless the issue was caused by Vibleskin.
- Sale items, bundles, and promotional products may have separate conditions.
- Refund timing depends on the payment method and processing time.
- All requests are subject to applicable consumer-protection requirements.
For help with a refund or exchange, please contact Vibleskin Customer Support.
